steward

# Job Description – Steward **Department:** Food & Beverage Service **Position:** Steward **Reports To:** Captain / F&B Supervisor / Restaurant Manager **Location:** Skylar Tirupati ## Job Summary The Steward is responsible for providing efficient and courteous service to guests, maintaining cleanliness and hygiene in the restaurant and service areas, and supporting the F&B team in smooth day-to-day operations. ## Key Responsibilities * Welcome and assist guests in a polite and professional manner. * Set up tables, chairs, cutlery, crockery, glassware, and other service items. * Serve food and beverages as instructed by the Captain or Supervisor. * Clear and clean tables promptly after guest use. * Maintain cleanliness of restaurant, buffet, service stations, and back-of-house areas. * Ensure cutlery, crockery, glassware, and service equipment are clean and properly arranged. * Support buffet setup and replenishment whenever required. * Follow food safety, hygiene, and hotel cleanliness standards. * Assist senior team members during busy periods, events, banquets, and special functions. * Handle guest requests professionally and escalate complaints to the concerned supervisor. * Maintain proper grooming and personal hygiene at all times. * Follow company policies, SOPs, and safety procedures. * Coordinate with Kitchen and F&B Service teams for smooth operations. * Report damaged equipment, shortages, spills, or maintenance issues to the supervisor. * Perform any other duties assigned by the F&B management. ## Required Skills & Qualifications * Minimum 10th/12th qualification preferred. * Previous experience in a hotel, restaurant, resort, or hospitality environment is preferred. * Good communication and interpersonal skills. * Customer-service-oriented attitude. * Ability to work as part of a team. * Basic knowledge of food and beverage service is an advantage. * Willingness to work flexible shifts, weekends, and holidays. * Physically fit and able to stand/walk for extended periods. ## Key Competencies * Guest Service * Teamwork * Communication * Grooming & Hygiene * Time Management * Attention to Detail * Discipline & Professionalism * Positive Attitude ## Performance Parameters * Guest satisfaction and service quality * Cleanliness and hygiene standards * Grooming and punctuality * Speed and accuracy of service * Proper handling of crockery, cutlery, and equipment * Team coordination * Compliance with hotel SOPs and safety standards